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Club Solaris Website Terms and Conditions

Your Club Solaris Package Includes: Your choice from 1 All-Inclusive night stay or more at one of the 4 Royal Solaris Resorts for your vacations in Cancun or Cabo, we have:

  • Royal Solaris Los Cabos
  • Royal Solaris Cancun Resort and Spa
  • Gr Caribe by Solaris
  • Gr Solaris Cancun

Rescheduling Policy

You are welcome to reschedule or make changes to your reservation without a penalty if change request is received at least 7 days prior to your scheduled arrival. Any changes made within 7 days of your scheduled arrival may incur a $100 dollar fee. All change requests are based solely on hotel room availability.

Cancellation Policy

In the case of regular bookings you may cancel up to 14 days before your scheduled arrival. If you have booked a Special discounted package with presentation included, due to the discounted rate it has it is not transferable or refundable.

Special Discounted Reservations

The resort is offering this first-time visitor promotion and will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, if you are traveling with others this package cannot be used for this trip, but you can save it for later. Otherwise, there are additional costs associated with your stay.

This kind of bookings have special requirements to apply such as:

Credit Card

Guests without a valid credit card will not be allowed to check to the resort upon arrival. Qualified customer/s Must bring with them to the Presentation a Major Credit Card Visa, Mastercard or American Express are accepted (No Debit Cards, Check Cards, Company Cards or Discover Cards).

The qualifying person(s) must be the credit card holder. Expired credit cards do not qualify.

Presentation

Attendance to an up to 90 minute resort preview at a designated area appointed by your chosen destination resort is required.

Must tour with spouse/fiancé/significant other/life partner if married/engaged/cohabiting.

Age

Married, cohabiting couples, or legally single women — must be age 30-65.

Income

Minimum $50,000 USD Annual Income.

Must be employed full time — part-time employment does not qualify, however, retirees that meet other qualifications are accepted.

Students without full time employment are not qualified.

Language

Both qualified participants must be fluent in English without the help of an interpreter.

Identification

The qualified person must present a major credit card and government-issued photo ID at the tour reception desk. Married couples must bring with them proof of such (Government issued picture ID with matching addresses, and/or marriage certificate and/or lease agreement).

Marital Status

Offer is valid for married or cohabiting couples, or legally single woman. All guests must attend the presentation, including all persons in the reservation(s). If Married MUST Travel with Spouse or package is void.

Countries

Reservation holder must be a US, Canadian citizen (Not Quebec) or permanent resident.

Confirmation Process

You will be receiving a formal confirmation delivered to your email within 72 hrs (business days) depending on the season as the resort partner needs to verify and process your terms and conditions acknowledgment.

Additional Terms

This offer is not available to travel agents, airline, hospitality, or vacation ownership industry employees.

Recipient responsible for hotel taxes if applicable.

Resort Vacations International holds no discretion over the eligibility requirements, qualifications, or resort fees. The eligibility requirements have been set forth by the resort developer and are a must for participation in the resort preview. These requirements may change without notice.

IMPORTANT: Failure to meet the above mentioned qualifications or attend the resort presentation will result in a charge back of $150 per night plus monies previously paid towards the package price.

Voice Recording

For your Visa / MasterCard / AMEX protection upon your log into this website your IP address (computer address) and this portion of the phone call have been recorded for your security.

Cookie Policy for Club Solaris

This is the Cookie Policy for Club Solaris, accessible from https://clubsolaris.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

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Third Party Cookies

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More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information, you can contact us through one of our preferred contact methods:

  • Email: marketingdigital@clubsolaris.com

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