Frequently asked questions

No, México is not requiring covid19 tests to enter our country. The Antigen test is mandatory to fly back to the USA.

Effective midnight on January 7, 2021, the government requires a Pre-departure COVID-19 testing and negative results for air travelers coming to Canada. Tests must be performed using a COVID-19 molecular test, such as a polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP) test. Other types of tests, such as Antigen tests, will not be accepted.
For guests traveling to our hotel the test will be administered on-site by certified medical specialists at an additional cost to the guest.
The cost will be $105 USD for our hotels in Cancun and $225 USD for Cabo.

We are following very strict safety protocols at the airports and all tourist centers. Our Solaris Hotels are up to date with all mandatory international protocols for covid-19 and internal protocols on sanitization to ensure our properties are safe for the health of all of our Members and guests who will join us to enjoy a great vacation. We are excited to have you back on vacation.

COVID-19 ANTIGEN FIA TEST ( Rapid test), is accepted by the CDC; this will be administered on our Hotels at no cost for 5 night stays or longer to guests flying back to the USA or any other country that requires and accepts as valid the ANTIGEN proof for re-entry. Upon check-in, the guests must request an appointment with the medical services desk inside the hotel, to schedule the day and time for the test.

We provide the antigen test free of charge for two adults per room on a minimum of 5-night stays.

You need to request the test upon arrival. The cost is $10 USD per person.

The cost per extra person is $15 USD.
PCR test results will be provided by paper or electronic copy and will include the name and contact information of the laboratory or healthcare personnel who performed the test.

The Antigen test detects viral proteins. This rapid antigen test reveals patients at the peak of the infection when the body has the highest concentration of these proteins. The results for the rapid test can be ready in the next 24 hours
The PCR test is able to detect a COVID-19 infection even before the person becomes infectious and will allow early isolation. The results are delivered within the next 48 to 72 hours.

Rapid test samples are taken at Royal Solaris Cancun from 9:00 am to 12:00 pm from Monday through Sunday. Rapids at GR Solaris are taken from 9:00 am to 3:00 pm.
Please be aware that the CDC may not accept rapid tests made the same day of departure.
Upon check-in, the guests must request an appointment with the medical services desk inside the hotel, to schedule the day and time for the test.

On-site property testing will be administered by certified laboratories committed to providing a first-rate health care service for travelers. Every Solaris Resort has a special area to administer the tests. If you decide to go to a local medical clinic or hospital extra costs will apply.

Test results will be received in the next 24 hours in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. PCR swab test will be received within 48 to 72 hours.
Viral antigen and PCR tests will be provided by paper or electronic copy and will include the name and contact information for the laboratory or healthcare personnel who performed the test.

Yes, the airlines are also requiring a PASSENGER DISCLOSURE AND ATTESTATION printed and signed to board the plane.

If a guest receives a positive test while on property, they must stay in the destination. Royal Solaris will support our clients with 10 days of stay in a different hotel and one way transfer to the hotel assigned. Food & Beverages will be covered by the guest and will have a 20% of discount. Payment to be made directly at the hotel.

If you are planning to stay in a non-All-Inclusive resort you will still have to eat, drink and have some fun with at least one day of activities. Besides, All-Inclusive resorts are not only food and beverages but a complete atmosphere full of enthusiasm, activities or relaxation and tranquility, depending on what you are looking for, with different activities for all ages and preferences.

Yes. Everyone at the Solaris resorts have access to breakfast, lunch, dinner, snacks, national beverages (alcoholic [18+yo] and non-alcoholic drinks), as well as nightly shows, daytime entertainment, and kids club.

Having a reduced budget is the best reason to stay in an All-Inclusive resort as you already know how much you will spend on your vacations, not worrying about how many drinks, food or activities costs in the resort.

You will not feel embarrassed of asking the price of every single drink or dish you wish to order.

For families is the most convenient way of traveling nowadays:

• Beachfront Resort in Cancun Hotel zone.
• Well appointed rooms features balcony or terrace.
• Special amenities include a daily stocked mini frigde.
• 5 restaurants ranging from a casual Deli to fine dining plus a snack area and 3 bars.
• 24-hour room service.
• Safe deposit box (for laptop)
• Large and acclimatized pool complex and a separate relax adults-only pool with jacuzzi.
• Kid's club with supervised activities and its own mini pool.
• Private marina with non-motorized water sports.
• Meeting facilities.
• Internet access ($).
• Gym and lit tennis court.
• Hospitality rooms.
• On site shops.
• The best nightly theme shows.
• Live music at lobby bar
• One way free shuttle transportation to nightclubs, every night.

Beer (Sol, Corona & XX Lager), tequila, whiskey, rum, brandy, liquors, cocktails (with and without alcohol), table wine, soft drinks, juices, coffee, tea.

No. There are some hotels with only ONE restaurant and ONE bar which are also called All-Inclusive. Solaris resorts, as pioneers of the All-Inclusive, offers a wide variety of services, restaurants, bars and facilities for you and your family to enjoy.

Absolutely, your online reservation includes the All-inclusive package.

Sure, we have a special section where you can find a detailed all-inclusive description

No, we include taxes and tips, so you don't have to worry about hidden fees.

Although almost everything is included in your package, there are some services with an extra fee, such as motorized sports, transportation*, SPA (massages & treatments), Babysitter services, Laundry services, tours, car rental, Telephone calls, tobacco shop, and others hotel concessions. To enhance your stay, we offer special packages ( romantic, birthday or any occasion, for an additional price)

We consider national drinks: Corona, tequila, whiskey, rum, brandy, liquors, cocktails (with and without alcohol), table wine, soft drinks, juices, coffee and tea.

The mini bar is stocked daily so you can have always available in your room: 4 beers, 4 can sodas and 4 bottled water. You can exchange the beer for water or sodas, but not vice-versa.

Yes, all restaurants required dress code. For more information about the dress code for each restaurant please visit the restaurant page of the desired resort.

For your convenience all our resorts have bottles of water in the rooms with daily supply, if additional water is needs please request this service to the front desk.

Yes, Solaris Resorts offers special menu choices for vegetarians, diabetics and gluten-free diets. Feel free to ask your waiter for the special hotel menu and if needed contact us at info@hotelessolaris.com.

It's 18 years old, with no exceptions.

Transportation from the airport to the Solaris Resorts is included if you book directly at clubsolaris.com, the transportation back to the airport is complimentary if your stay is 7 nights or more and you reserved the special price (presentation promotion.)

Once you have your confirmation (for 4 nights or more) in your inbox, follow the link inside to reserve your transportation. Be sure to have at hand your flight information and request the service at least 72 hours before your arrival so that there are no setbacks.

We offer all-inclusive service and the bracelet helps our staff to identify our guests according to the age range (children non-alcoholic drinks).

In any of the cases, we have to charge a recovery quote. For detailed information please contact our front desk department or your personal agent.

In all our accommodations you will find:

• Closet.
• Air conditioner.
• Ceiling fan.
• Bathroom with shower.
• Vanity mirror.
• Minibar with water, sodas, and beers, restocked daily
• Coffee maker.
• TV with satellite programming.
• Radio alarm clock.
• 16 inches (41 cm) In-room safe.
• Direct Dial Telephone and voicemail system.
• iPod dock station
• Iron and Ironing board.
• Hairdryer.
• Coffee table.
• Desktop.
• Rest area.
• Key card for room access.
• Wake up service.

Depending on the Resort you can find specific amenities, such as Sofa, Pillow menu, Night courtesy, balcony or terrace

For your own comfort, the capacity of our regular room is 4 people ( taking the distribution of the rooms e.g. 4 adults, 2 adults & 2 minors, 3 adults & 1 minor, 1 adult & 3 minor, etc.).

No by the moment sorry, Buddy and Smudge have to wait for you at home.

GR Solaris Cancun and Royal Solaris Los Cabos have terrace or balconies but in GR Caribe and Royal Solaris, only a few of them have balconies.

Solaris Resorts in Cancun offers you non-motorized sports: Kayaks, pedal boats and windsurf, It is open from 10:00 am to 4:00 pm and it's located in front of Royal Solaris Cancun (lagoon side)

Yes, We do have ATMs available for you. Keep in mind that they only issue national currency (national currency only).

You can request your invoice only if you made the reservation directly through our Reservation Department to the toll-free 877 270 04 40. If your reservation was made through a travel agency are not able to offer you an invoice, in that case, contact your agency.

To Call Solaris Resorts in Cancun from the USA and CAN. Dial: +52 (998) 848 8400.

To Call Solaris Resorts in Cabo from the USA and CAN. Dial: +52 (624) 145 6800.

Only GR Caribe by Solaris guests that can use all facilities and services for sister resort Royal Solaris Cancun.

In both destinations, Cancun and Cabo the voltage is 110v (Volts).

Royal Solaris Cancun and GR Caribe by Solaris is between 72 to 77 °F.

GR Solaris Cancun is between 82 °F to 86 °F.

Royal Solaris Los Cabos is between 79 °F to 82 °F.

Yes, we have a surcharge. Every Wednesday from 11 am to 2 pm, we provide the Internet with no charge to all our guests.

Yes, we offer a babysitting service with an additional charge. Royal Solaris Cancun and GR Caribe by Solaris $10 USD per hour, max 2 children per service + $15 USD for the babysitter transportation (apply only for nighttime service). GR Solaris Cancun: $15 USD per hour, max 2 children per service + $15 USD for the babysitter transportation (apply only for nighttime service). Royal Solaris Los Cabos: $15 USD per hour (min. 2 hrs.) + $10 us. for the baby sitter transportation (apply only for nighttime service). It's important to confirm the service one-day prior to proceed the reservation.

Yes, you can but contact the front desk and request a Day Pass which has an additional charge.

Due to the wide variety of treatments, we recommend you to contact us to: Royal Solaris and GR Caribe by Solaris email spars@hotelessolaris.com,by phone: + 52 (998)848 8400 ext. 2919. GR Solaris Cancún e-mail: spagr@hotelessolaris.com, by phone: + 52 (998)848 8400 ext. 4379. Royal Solaris Los Cabos: + 52 (624) 145 6800 ext 5421 / 5422 or e-mailspasolariscabos@hotelessolaris.com Note: Spa prices can change any time without notice.

Sure we do! We have dedicated coordinators so you can have the best day of your life without worries, please go to beach weddings to get the information about our services and packages.

It is just a talk where we will show you all the benefits you can get by joining the program. You don't need to purchase something, but you need to full fill the requirements for the promotional offer.

The only thing you have to do is to listen carefully about the benefits you can get and the savings you will have by joining the program.

The discounted price is applied when you accept the promotional offer and accept to join us for 90 minutes of your vacation to show you the benefits of being part of the Solaris family. After the presentation, you will get 500 USD in resort credits that you can redeem in various services of the resort (please ask for the full information after the presentation)

The local currency in Mexico is the peso, however, most of the establishments accept US dollars.

Please read carefully:

• Minimum age to do check-in: 18
• Transfer service from and to the airport is available 24 hours upon request. Contact SOL HA tour agency to coordinate it
• Check-out is 11:00am. Late Check-out is available with surcharge.
• In Cancún drinks with alcohol are served from 11:00am until 01:00am no exceptions.
• Payments: MasterCard, American Express, Visa & Cash.
• Some rooms have hidden beds available for kids.
• Cribs available upon request and availability.
• We offer free transfer service from the airport. Guests must provide their arrival information using the contact information on the reservation confirmation, a week before arrival. The resort fee is included in the total published price.
• *You must present a photo ID issued by the government authorities and a credit card or cash deposit at check-in to cover any unforeseen expenses. Debit cards are not accepted for hotel deposits
• All payments made with an American Express credit card apply a 5% charge in the case of cancellations or refund. For more information, contact the property using the information included in the reservation confirmation.
• Special requests can not be guaranteed. They are subject to availability at the time of check-in and may include additional charges.
  
• Please note that room requests with a particular view that have been made during the reservation are subject to availability upon check-in.